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Vendor integration dimension

1 - Reactive

Description

  • Roles and responsibilities regarding vendor management and integration may not be clearly defined, leading to frequent communication breakdowns and gaps in the final product.
  • There might be no standardized processes or templates for communicating and integrating the work done by vendors.
  • There are no clearly defined contributing guidelines.
  • Vendor contributions are handled in an ad-hoc manner. There's no structured process to integrate vendor work into existing repositories. This often results in inefficiencies and integration challenges.
  • Vendor teams rely mostly on oral communication or basic documentation for collaboration which can lead to misunderstandings and mistakes.
  • Vendors provide minimal to no tests with their code. Existing tests may or may not run after integration.
  • Limited or no review of the work provided by the vendors before integration. The tribe relies heavily on post-integration reviews, leading to potential inconsistencies and defects.
  • The tribe's software architecture doesn't specifically account for vendor contributions. This often results in inconsistencies or challenges during integration, as the vendor work might not be architecturally aligned with the tribe's systems.

Improvement focus

  • Focus on establishing a basic process for vendor integration and drafting an initial set of contribution guidelines.
  • Start introducing the concept of testing vendor code.

2 - Managed

Description

  • Basic processes for defining, tracking, and integrating the vendor work are in place, and roles and responsibilities for vendor interaction and integration are formally documented.
  • Some manual intervention is often required to resolve conflicts or inconsistencies, but the process is becoming more repeatable.
  • Basic contribution guidelines for vendors are in place but may not be comprehensive or consistently enforced.
  • There's an attempt to standardize repository structures for vendor work, but inconsistencies still exist.
  • Basic validation through automated testing requirements defined for vendor work, but these are not always integrated into the main testing frameworks.
  • Basic architectural guidelines are provided to vendors, ensuring that their work doesn't conflict significantly with the tribe's established software structure. However, these guidelines might be generic and not tailored to the specific nuances of the tribe's architecture.

Improvement focus

  • Work towards consistency in the integration process and make vendors aware of the existing guidelines.
  • Begin formalizing the test review process and emphasize the importance of testing.

3 - Defined

Description

  • A systematic process is established for defining, requesting, and integrating all vendor code/work.
  • The tribe has clear processes to give vendors explicit instructions on how to structure and submit their work to ensure seamless integration.
  • Automated tools are in use to help with the integration, ensuring more consistency and fewer errors. There are protocols for managing merge conflicts and testing integrations.
  • Detailed and comprehensive contributing guidelines are in place. These guidelines provide vendors with clear directions on coding standards, test expectations, and other practices.
  • Vendor work is regularly validated and integrated into the internal testing frameworks.
  • Vendors are required to submit automated tests at each level with their code. There is an initial review process in place for evaluating the quality, consistency, completeness, efficiency and stability of these tests.
  • The tribe's software architecture has defined modules or interfaces specifically for vendor integration. This structure ensures that vendor contributions fit more seamlessly into the overall system. However, occasional mismatches might still arise, requiring manual interventions.
  • The software architecture is highly modular and adaptable, allowing for efficient vendor integrations.
  • Continuous feedback loops exist between the tribe and vendors, ensuring architectural coherence. Any changes in the architecture are promptly communicated to vendors, minimizing integration issues.
  • Risk management strategies are formalized to cover contingencies in case of vendor-related challenges (critical failures, delays in vendor-delivered functionalities, or vendor discontinuity).

Improvement focus

  • Improve adherence to guidelines and integration consistency.
  • Expand and deepen the test review process to cover broader aspects of the code.

4 - Measured

Description

  • The tribe employs advanced technologies such as CI/CD pipelines that automatically test, validate and integrate vendor contributions.
  • Integration issues are proactively identified and resolved, minimizing disruptions.
  • Metrics are in place to track the efficiency, speed, and quality of integrations.
  • Contributing guidelines are periodically reviewed and updated based on feedback. Adherence to guidelines is actively monitored, with non-conformities addressed in real-time.
  • Repository structures are not only standardized but also optimized for ease of integration and consistency across all vendor contributions.
  • Besides functional tests, vendors are also expected to provide non-functional tests. The Tribe reviews and assesses the quality of these tests regularly, ensuring they integrate seamlessly with existing frameworks.

Improvement focus

  • Refinement of the automated integration process, feedback-driven updates to the guidelines, and deepening collaboration with vendors for high-quality code and test coverage.

5 - Optimized

Description

  • The process of integrating vendor code is continuously improved based on metrics and feedback, achieving near-seamless integration.
  • Contributing guidelines are not just available but are embedded as part of the vendor's workflow, with tools in place to ensure automatic adherence.
  • The tribe not only reviews the tests but collaborates with vendors in a proactive manner to ensure the highest quality of both functional and non-functional tests.
  • Continuous improvement practices are applied to test processes, ensuring they remain up-to-date and efficient.
  • The tribe's software architecture is built with vendor collaboration in mind. Architecture and design patterns are co-created with vendor input, promoting a symbiotic relationship. This ensures that vendor work is not just accommodated but is an integral part of the system's evolution and growth.

Guiding questions

  1. Quality Assurance: What measures are in place to ensure that the quality of work delivered by vendors meets our project standards and requirements?
  2. Quality Control and Testing: What measures are in place to ensure the quality of the functionalities developed by external vendors, and how is their work integrated into our testing routines?
  3. Integration and Implementation: What processes are in place to seamlessly integrate vendor-developed functionalities into our existing systems and workflows?
  4. Risk Management and Contingency Planning: What risk management strategies do we employ when working with external vendors, and how do we plan for contingencies in case of vendor-related challenges (critical failures, delays in vendor-delivered functionalities, or vendor discontinuity)?
  5. Communication and Coordination: How effective are our communication and coordination mechanisms with vendors, and what improvements can be made for more seamless interactions?
  6. Knowledge Transfer and Documentation: How do we ensure effective knowledge transfer and proper documentation of vendor-developed functionalities for future maintenance and scalability?
  7. Performance Evaluation and Feedback Loop: What methods are used to regularly evaluate vendor performance and how is feedback communicated and implemented to foster continuous improvement?